FREQUENTLY ASKED QUESTIONS
We ship internationally with tracking to over 60 countries:
Armenia
Australia
Austria
Bahrain
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
Cayman Islands
Chile
China
Costa Rica
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Haiti
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Italy
Jamaica
Japan
Latvia
Luxembourg
Malaysia
Malta
Mexico
Monaco
Netherlands
New Zealand
Nicaragua
Norway
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
UK
USA
Ukraine
United Arab Emirates
Vietnam
Prism + Fleur ships all orders by priority air mail with tracking - so you will be able to see the progress of your order through its transit to you!
We use typically the following carriers: DHL Global, USPS, UPS, Australia Post International, Yun Express, Fedex, Aramex + some smaller couriers for local handoff.
Our average delivery time for UK, USA, Canada, Australia, European Mainland is no more than 10 business days.
Please add items to cart and enter your shipping information for accurate details about shipping time for your order.
Prism + Fleur is based in Australia + USA - however like most independent deck creators - Our collection is mostly manufactured in Hong Kong - some of our collection is shipped directly from there, as well as from Australia & USA.
This shipping strategy allows for postage prices to be more affordable for our customers as well as impacting the planet less when moving items multiple times between countries!
We hope that regardless of what country your treasures are dispatched from, that you enjoy them and trust that the quality from Prism + Fleur will always be first priority!
Short answer - No!
It’s a common misconception that it takes a long time for packages to arrive internationally from China.
We utilise partnerships with USPS, DHL, Fedex and some other carriers who have aircraft that transit direct line from China to USA, EU, Australia etc. so it’s similar delivery times as using a domestic carrier. (A lot of people are used to the economy “epacket” service from China which can take a long time for delivery as it's sent by sea)
Our history of package delivery times falls within the 7-10 days window for most countries! And typically it is faster from Hong Kong/China as this country is a more central hub.
Our standard order processing times are 1-2 business days. This is the time is will take for us to pick, package and hand your order off to the carrier for transit.
Please note - *Handling time is NOT Shipping time*
Shipping times are additional to this handling time eg. your order will take 1-2 business days to pick and package and hand off, and then it will take 5-7 business days for the package to be delivered (this is an example, this timing is not standard across all orders and depends on your location) so this example order will take 5-10 business days for final delivery when you add the handling time estimate on to the transit time. Please reach out with any questions you have on this - happy to help!
Our detailed Shipping Policy can be found here
If you have ordered on Etsy, and you cannot see a link to track your item, or the dispatch notification says "no tracking"
You can check your tracking link in the "purchases" tab of your personal Etsy dashboard.
If your tracking number isn't linked correctly through your shipping confirmation email - there is a solution.
Enter the tracking number in your shipping confirmation email into to this universal tracking site
This site can access shipping data from most carriers internationally!
(There is a button at the top right to change your language to English)
Sometimes we are required to ship your order from multiple locations. Usually, you will receive separate shipment notifications and tracking for each parcel you are going to receive. However, if this has not happened, please reach out with your order number, and we can provide the tracking links for you.