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FREQUENTLY ASKED QUESTIONS
  • Where does Prism + Fleur ship to?
    We ship internationally with tracking to over 60 countries: Armenia Australia Austria Bahrain Belgium Bosnia and Herzegovina Brazil Bulgaria Canada Cayman Islands Chile China Costa Rica Croatia Czech Republic Denmark Estonia Finland France Germany Greece Haiti Hong Kong Hungary Iceland Indonesia Ireland Italy Jamaica Japan Luxembourg Malaysia Malta Mexico Monaco Netherlands New Zealand Nicaragua Norway Peru Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Serbia Singapore Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey UK USA Ukraine United Arab Emirates Vietnam
  • Carrier Information + Tracking + Delivery times
    Prism + Fleur ships all orders by priority air mail with tracking - so you will be able to see the progress of your order through its transit to you! We use typically the following carriers: DHL Global, USPS, UPS, Australia Post International, Yun Express, Fedex, Aramex + some smaller couriers for local handoff. Our average delivery time for UK, USA, Canada, Australia, European Mainland is no more than 10 business days. Please add items to cart and enter your shipping information for accurate details about shipping time for your order.
  • What country will my order come from?
    Prism + Fleur is based in Australia + USA - however like most independent deck creators - Our collection is mostly manufactured in Hong Kong - some of our collection is shipped directly from there, as well as from Australia & USA. This shipping strategy allows for postage prices to be more affordable for our customers as well as impacting the planet less when moving items multiple times between countries! We hope that regardless of what country your treasures are dispatched from, that you enjoy them and trust that the quality from Prism + Fleur will always be first priority!
  • If my Order ships from Hong Kong/China - won't it take a really long time?
    Short answer - No! It’s a common misconception that it takes a long time for packages to arrive internationally from China. We utilise partnerships with USPS, DHL, Fedex and some other carriers who have aircraft that transit direct line from China to USA, EU, Australia etc. so it’s similar delivery times as using a domestic carrier. (A lot of people are used to the economy “epacket” service from China which can take a long time for delivery as it's sent by sea) Our history of package delivery times falls within the 7-10 days window for most countries! And typically it is faster from Hong Kong/China as this country is a more central hub.
  • Order Processing Times
    Our standard order processing times are 1-2 business days. This is the time is will take for us to pick, package and hand your order off to the carrier for transit. Please note - *Handling time is NOT Shipping time* Shipping times are additional to this handling time eg. your order will take 1-2 business days to pick and package and hand off, and then it will take 5-7 business days for the package to be delivered (this is an example, this timing is not standard across all orders and depends on your location) so this example order will take 5-10 business days for final delivery when you add the handling time estimate on to the transit time. Please reach out with any questions you have on this - happy to help!
  • Shipping Policy
    Our detailed Shipping Policy can be found here
  • ETSY - Where is my tracking link?
    If you have ordered on Etsy, and you cannot see a link to track your item, or the dispatch notification says "no tracking" You can check your tracking link in the "purchases" tab of your personal Etsy dashboard. If your tracking number isn't linked correctly through your shipping confirmation email - there is a solution. Enter the tracking number in your shipping confirmation email into to this universal tracking site This site can access shipping data from most carriers internationally! (There is a button at the top right to change your language to English)
  • Cancellation, Return & Refund Policies
    Thanks for shopping at Prism + Fleur. If you are not entirely satisfied with your purchase, we're here to help. Cancellations Cancellations for change of mind are not accepted one the item has been shipped, if you would like to make a return of your item once it has arrived, return postage costs and duties will be at your own cost. Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section, create your own Return & Refund Policy. If you have any questions on how to return your item to us, contact us. If you've received a damaged deck, please contact us and we will do our best to help resolve the issue.
  • My order arrived damage/defective
    We know it can be disheartening to receive a damaged or defective product in the mail, however, although it is upsetting - we will do everything we can to help resolve the problem for you by replacing or refunding. For a quick resolution, please email us and include 3 or more images of the damage/defect so we can action straight away for you!
  • What currency will I be charged in?
    Prism + Fleur uses USD as our currency. Please refer to your bank statements for price in your local currency. Alternatively, check the currency converter dropdown on the Cart checkout page. Simply select your native currency and let it calculate what the total is in your country.
  • Do your Tarot & Oracle Decks have translations in other languages? (French/Japanese/Spanish)
    Accurate AF Tarot Translations: Spanish Translation Download a free digital version of the Accurate AF Tarot guidebook here Astral Realms Crystal Oracle Translations: French Translation Purchase the French translation of Astral Realms here Japanese Translation Purchase the Japanese translation of Astral Realms here Translations soon to be released: German/Deutsche Accurate AF Tarot French Accurate AF Tarot Subscribe to our mailing list in order to be notified of these translations!
  • Wholesale Portal
    Please visit the wholesale portal to submit a wholesale request or palce a new order.
  • I messaged on social media about my order and have not had a response
    The best way to contact us is through email Keeping up with direct messages on our social platforms is inefficient and time consuming. We are a small operation, it can take up to 48 hours for us to get back to you. If the issue is urgent (ie: changing an address, getting an order rushed, ordered wrong item) please put URGENT in the subject. Please do not message us on multiple platforms.
  • the Guidebook download is not working
    Sometimes technology has a little trouble! if you have tried downloading and you're not having any luck - try these steps before reaching out to the team :) 1. is your browser blocking the download? check in the top address bar, there is usually a small icon that will display if a download is being blocked. You will need to allow it as an administrator (don't worry, the file is safe!) 2. If you're trying to download on an iphone or android, this doesnt always work so well, especially on older operating systems or android devices, try on a tablet or computer instead! 3. Try a different web browser - sometimes chrome works better than internet explorer etc etc etc - if one doesnt work, try a different one, it might do the trick! if all these steps are STILL not working, shoot us a message we will try our best to resolve for you!
  • Where can I get the Accurate AF Tarot Guidebook?
    You can visit this page to download your guidebook. Or you can purchase a physical guidebook here
  • Design + Manufacture
    All products are concepted and designed in Australia. Prism + Fleur is partnered with an offshore manufacturing supplier in Shenzhen, this supplier sources materials to supply Prism + Fleur with finished product.
  • I was charged more than I expected for my order?
    We use USD as our currency. If you are in a country where USD is not native currency - your bank will automatically charge you the equivalent conversion in your native currency. We have a currency calculator tool on the checkout page to ensure you are able to convert and be aware of the rate before purchasing.
  • Privacy Policy
    Our detailed Privacy Policy can be found here
  • Returns Policy
    Our detailed Returns Policy can be found here
  • What is the Difference Between Tarot & Oracle Decks?
    Tarot cards and Oracle cards have captured the fascination of individuals around the world. While they share the common goal of providing spiritual and intuitive wisdom, they differ in their origins, structures, and usage. In this post, we will explore the distinct characteristics of tarot and oracle cards, shedding light on their unique qualities and how they can enrich your spiritual journey. read more about their differences here
  • What Questions should I ask my Tarot & Oracle cards?
    An oracle deck is a tool to help you tap into your own intuition and inner wisdom. It's good to remember that the interpretation and meaning of the cards may vary, so trust your intuition as you work with the deck and interpret the messages you receive. Some questions you may ask your deck are: What do I need to focus on for my personal growth and development right now? What message do the divine forces have for me regarding my current situation or challenge? How can I best tap into my intuition and trust my inner guidance? What steps can I take to improve my relationships, whether romantic, familial, or friendships? What is the potential outcome if I choose a particular path or make a specific decision? What lesson or wisdom can I gain from a past experience that is still affecting me? How can I cultivate more self-care and bring balance into my life? What aspects of my life should I pay attention to in order to achieve success and fulfillment? What energy or theme should I focus on for the upcoming week/month/year? What can I do to enhance my spiritual journey and deepen my connection to the divine?
  • What is Sacred & Divine Feminine art?
    Sacred and Divine Feminine artistry...A visual language that speaks to the soul, transcending the boundaries of the ordinary to touch upon the profound and divine. Through my work, I invite you to explore the sacred dimensions of existence, each piece brought from aether, to mind, to manifest - carries a deep intention to bridge the earthly and the aether realms...
  • Can I buy my own tarot deck?
    The Myth of not purchasing a tarot deck for yourself...It is not truly understood where this superstition emerged from, and it unlikely holds any real detriment. Here is an article that will answer this question
  • What Questions should I ask my Tarot & Oracle cards?
    An oracle deck is a tool to help you tap into your own intuition and inner wisdom. It's good to remember that the interpretation and meaning of the cards may vary, so trust your intuition as you work with the deck and interpret the messages you receive. Some questions you may ask your deck are: What do I need to focus on for my personal growth and development right now? What message do the divine forces have for me regarding my current situation or challenge? How can I best tap into my intuition and trust my inner guidance? What steps can I take to improve my relationships, whether romantic, familial, or friendships? What is the potential outcome if I choose a particular path or make a specific decision? What lesson or wisdom can I gain from a past experience that is still affecting me? How can I cultivate more self-care and bring balance into my life? What aspects of my life should I pay attention to in order to achieve success and fulfillment? What energy or theme should I focus on for the upcoming week/month/year? What can I do to enhance my spiritual journey and deepen my connection to the divine?
  • What is the Story of the Tarot?
    Tarot is a story of The Fool's Journey - which is a metaphor for the journey through life. Each Major Arcana card plays a part in this journey and symbolizes a lesson or experience that one must acknowledge and incorporate into their experience in order to realize their wholeness.​
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