SHIPPING POLICY

Our standard handling times are 4-5 business days. We often get orders out first or second day, but if we have an influx of orders, it may take longer. The shipping time is not included in the handling times.

 

COVID-19 SHIPPING DELAY

Please be advised any orders shipped presently during the global pandemic are experiencing delays of up to 4 weeks on top of standard 2-3 week delivery timeframes.

All deliveries currently are not guaranteed to arrive in a certain window due to borders being closed and essential shipments being handled before non-essential.

We send all packages valued over $40USD with standard tracking

All packages under this cost are sent without tracking.

Please take note that the approximate shipping times and online tracking notifications are not always guaranteed. Depending on if your parcel is being held in customs, deliveries are delayed, holidays or unprecedented events are taking place - Prism + Fleur is not liable for the items once they leave the fulfilment warehouse. Prism + Fleur is not responsible for any damaged or lost parcels while en route to a destination.

CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY CHARGES OR HANDLING FEES (IF APPLICABLE) UPON PICKUP.

THESE FEES ARE NOT INCLUDED IN THE COSTS OF SOLD ITEMS.

Please take note that the approximate shipping times and online tracking notifications are not always guaranteed. Depending on if your parcel is being held in customs, deliveries are delayed, holidays or unprecedented events are taking place - Prism + Fleur is not liable for the items once they leave the warehouse. Prism + Fleur is not responsible for any damaged or lost parcels while en route to any country outside of the warehouse location.

 

While it most often takes 2-3 weeks for orders to arrive internationally, it can take longer depending on your country's mail system and how long it takes to get through customs. Unfortunately, we have no power in making this process go faster. We cannot contact international postal offices nor customs. Please email us directly if it has been longer than 4 weeks since it was shipped and we will make sure the issue is resolved.

 

Insurance can be added at the customers request

free shipping on US + NZ + AUS orders over $70

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